Orpheum Theatre Rules
Orpheum Theatre – Omaha is dedicated to guest fun, recreation, and safety. But to ensure that everyone can enjoy the show, they ask that you read and follow the rules and guidelines below. Failure to follow these rules may lead to expulsion from the venue or a ban in severe cases. If you have any questions about these policies, then please call the venue Box Office at 402.661.8501.
Security
Orpheum Theaters across the country are hot on safety. Wherever the venue, all guests must pass through security scanners before entering the auditorium. As you can imagine, this sometimes creates queues and delays, so it’s worth arriving earlier to skip the crowds.
You can make the process smoother by ensuring you don’t carry any of the prohibited items below.
Prohibited items
Here’s a list of prohibited items taken from the Ticket Omaha website (the official retailer for the Orpheum Theater Omaha). Most are self-explanatory, but some, like water bottles, sealed packages, and banners, often catch guests out:
» Water bottles
» Pocket knives
» Laptops
» Large bags or backpacks larger than 14″ x 14″ x 6″
» Professional cameras 4″ or greater
» Video recording
» Audio recording
» Laser pointers
» Outside food or drink
» Hard coolers or similar containers
» Sealed packages of any kind
» Noise-making devices like bells, whistles, and horns.
» Alcohol
» Illegal drugs
» No weapons of any kind, including lawfully concealed firearms
» Selfie sticks or other telescopic devices
» Flags, banners or signs
» Animals (unless a service animal)
» Any materials constituting unauthorized advertising or promotion
» Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
» Hoverboards
» Any other items deemed inappropriate or dangerous by security
Animal Policy
Service dogs and miniature horses are welcome inside the Holland Center and the Orpheum Theater and must always remain on a leash or in a harness. If you intend to bring a service animal to a performance, please notify your ticket agent at the time of purchase so that we can identify the most suitable seating location for you.
Child Policy
Most events at Orpheum Theatre – Omaha are appropriate for all ages. However, please read the event description as some events may be age-restricted or not recommended for younger audiences. All individuals, regardless of age, attending a performance must have a ticket to the event.
Concessions Policy
Concessions are available for purchase with both cash and card. Occasionally artist merchandise will be cash only and there are no ATMs inside the venues.
The nearest ATM to the Holland Center is the Kum & Go (1180 Capitol Ave).
The nearest ATM to the Orpheum Theater is Wells Fargo ATM on Farnam St. between 19th and 20th Streets.
Dress Code
There is no dress code for performances at either the Holland Center or the Orpheum Theater. Please dress comfortably and enjoy yourself!
General Code of Conduct
To ensure everyone enjoys the show:
All electronic devices must be turned off or switched into silent mode during the performance.
The use of any recording devices during the performance is not permitted.
Snacks and beverages purchased from concessions with lids are permitted in the venues.
As a courtesy to other patrons, please dispose of all trash in the provided receptacles near the entrance doors of the hall.
No smoking, including e-cigarettes, is allowed in the buildings.
Lost and Found Policy
If you have left an item at either the Holland Center or Orpheum Theater, please call the security desk at 402.661.8555.
Returns and exchanges
What happens if you can no longer attend a show? Unfortunately, all ticket sales are final. This means you won’t receive a refund or exchange for any reason, including bad weather, travel disruption, or illness.
However, if the venue cancels a performance, they’ll offer you a refund or exchange where possible.
Accessibility
The Orpheum Theater Omaha prioritizes accessibility above all else. The team has gone to great lengths to ensure everyone can enjoy their performances, from designing accessible seats, restrooms, and parking spaces to offering American Sign Language (ASL) interpretation and Audio Description (AD).
They also produce sensory-inclusive productions with dimmed lights, no sudden change in volume, and fewer surprise elements. These are perfect for patrons who require a more relaxed ambience.
Please be advised that if you require special assistance, you must contact the theater at least two weeks before your visit. This gives the venue enough time to make any necessary adjustments.